Delivery and Returns
|
Delivery Destination |
Delivery Times |
Cost |
|
UK 2nd Class Standard |
5-7 working days |
£4.00 |
|
UK 1st Class Standard |
3-5 working days |
£6.00 |
| Europe | 5-7 working days | £10.00 |
| Rest of the world | 10 working days | £18.00 |
Delivery of the goods shall be made to the buyers address specified in the order and the buyer shall make all arrangements necessary to accept the delivery when they are expected for delivery. Clime-it Brothers Ltd will not be liable if customer gives incorrect delivery details at time of ordering for loss of goods.
Returns
If you are not completely satisfied with your purchase, or you require an exchange in size/colour, simply return the item(s) to us at the address below with their original tags still intact and packaging within 14 days of receipt (21 days for International customers).
Sale items are final sale and cannot be returned. In some cases, an exchange can be offered in particular circumstances. This is up to company discretion and provided an exchange is requested within 10 working days. Gift cards are non-returnable.
International customers can request an exchange via email since those orders may take longer to reach us. We reserve the right to refuse returns of items where it is apparent that the product has been washed or worn repeatedly.
Please supply clear documentation stating whether you require an exchange or refund. If you do not supply any instructions, your order will be refunded by default. Please allow up to 10 working days from receipt of a return for the replacement goods to be dispatched.
It can take up to 28 working days for a refund to be processed and reflect in your account. At busy periods especially after Christmas, the volume of returns increases greatly and will take longer to process – please keep this in mind when returning goods.
Please note that if we do not have the available stock for the requested exchange a refund will automatically be processed and a confirmation sent to the account email address.
In some cases, we will email to ask if you would like an exchange for something else. All refunds will be as per the original method of payment. If you are returning an item to us to be exchanged or refunded, you are responsible for the return postage costs.
If you have received a faulty, damaged, or incorrect item, we will refund the return postage costs to the card you used to make the order with.
How to Return Items To Us
Please post items to: Clime-it Brothers Unit 60 Stables Market NW1 8AH. It is imperative that you quote your order number in all correspondence to avoid any delay in processing your return. We strongly recommend that you return items using a Royal Mail or DPD registered post service with compensation cover and obtain a certificate of posting for you records as we cannot be held responsible for items that are lost in the post when being returned to us.
Please note that we are unable to refund/exchange merchandise which was purchased from another retailer – these need to be returned to their point of purchase.
Mistakes with Orders
Regrettably, on rare occasions mistakes with orders can occur. If the items you have received are not as ordered, or you have an item(s) missing, please contact us and quote your order number for advice on how to proceed. We ask that any discrepancies be reported to us within five days of receipt.